This privacy policy sets out how Tebay Services Hotel uses and protects any information that you give the Tebay Services Hotel when you use this website.

Tebay Services Hotel collects certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Tebay Services Hotel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30 Jan 2018.


We are committed to respecting your privacy. If you opt to provide us with personally identifiable information – any information by which you can be identified – this information will only be used to enhance and support your customer relationship with Tebay Services Hotel.

We provide this Online Privacy Statement to advise you of our privacy policy and practices and make you aware of the choices you can make about the way your information is collected and used.


On some of the web pages within our website you are given the opportunity to receive information and materials from us. The types of personal information collected at these pages may include;

  • name and job title
  • contact information including email address and postal address
  • demographic information such as postcode
  • booking activity
  • other information relevant to customer surveys and/or offers
  • location from your mobile device (if enabled)

In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, booking-related information, experience with our services, and contact preferences. This information is provided to us voluntarily by you. We may use the information to customise our website according to your interests.


Tebay Services Hotel uses the information you provide us to better understand your needs and provide you with better service. Specifically, we use your information to communicate back to you, to update you on services and benefits, and to personalise and enhance our website and our communications for you.

If you book a room from us, either in person, on the phone, or using our website to book online, your details will be stored securely by us. This information may be used to send you relevant marketing and communication for Tebay Services Hotel through direct email and postal marketing and through social media channels.

At any time you will have the opportunity to opt out of receiving information from us based on the personally identifying information you have provided by contacting us at
We use Location Based Services (LBS) to understand traffic patterns in venues. The location data we capture helps us to understand venues, such as how long customers stand in line and how they generally move around an area, enhancing operational efficiency and improving user experience. If you would like to find out more about the data we collect through Mobile Location Analytics MLA, take a look at our solution providers location analytics policy, alternatively, you can opt out of location analytics.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We also use this information to understand what you have viewed on our website, so we can send you relevant marketing for Tebay Services Hotel through direct email marketing and social media channels.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Tebay Services Hotel will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide online with other member entities and/or business partners who are acting on our behalf to complete the activities described above. Such member entities and/or business partners, including those located in other countries, are governed by our privacy policies with respect to the use of this data.

Tebay Services Hotel will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first advising you and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive tailored or enhanced information from us based upon the personally identifiable information you have provided to us. We will do everything we can to honour such requests.


Tebay Services Hotel is committed to ensuring the security of your information. To prevent unauthorised access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


If you have any questions about this privacy statement, the practices of our website, or your dealings with our website, you can contact our Website Administrator by sending an email to

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.